If there is anything you are unsure about feel free to contact us and a member of staff will be happy to help. Below are some of the most frequently asked questions we receive.


How can my child join Scouts/Guides?

Information on joining Scouts is available at www.scouts.org.uk/get-involved/and Guides is available at www.girlguiding.org.uk/information-for-parents/register-your-daughter/ follow the instructions to find your local group.


Can I bring my family to camp/where is the nearest public campsite?

No, we are not open for public camping. The nearest public campsite is North Hill. Visit Northhillcamping.co.uk


Can I bring my child to do some activities?

Sadly, we are not open to family groups except our Parties or Summer Activity Scheme. Visit the Parties and Summer Activity Scheme page on our website for more information.


Do you run DofE residentials?

Yes, visit https://www.vacancies.hertfordshirescouts.org.uk/dofe-opportunities


How do I make a booking?

Bookings can be made either by email, over the phone or online. You can also pop into reception and make a booking face to face. Reception opening times:

April to October:                        Monday – Saturday 09:00 – 21:00          Sunday 09:00 – 17:00

November to March:                  Saturday – Thursday 09:00 – 17:00        Friday 09:00 – 21:00


Can I send a scanned copy of my booking form?

Yes, either via email or a printed copy by post. Alternatively, you can now e-sign your booking form. Please contact us for more details.


When is our final payment due?

The final payment for a booking must be made 14 days before the booking commences. For more information, please see our terms and conditions.


Where are the nearest supermarkets and food shops and can I get a delivery?

Sainsbury’s, Aldi and Tesco are easily accessible in minutes by car. The village of Kings Langley has a high quality butcher’s shop, chemists and a Spar open early until late. Asda, Booker and Costco are also within easy driving distance. Major supermarkets deliver to Phasels Wood but please ensure all orders contain your group name and an onsite contact number, please wait at the reception for your order at your allocated delivery time, as this is the first place delivery drivers come to find out where you are!


Is there security onsite?

For your security we have CCTV at our entrances and throughout the site, resident staff with a duty manager available 24 hours. The barrier at the main entrance is automatic between 08:00 and 22:30. Outside these times please make alternative arrangements for access. Access from Rucklers Lane is closed and barrier controlled.


How do I find Phasels Wood Activity Centre?

A ‘How to Find Us’ guide is available from our website, please circulate to all those you need to direct to Phasels Wood. Please do not give them the postcode, as they will not arrive at our main entrance and access from our private entrance on Rucklers Lane is closed and barrier controlled.


What happens if we are arriving by coach?

Please let us know in advance if you are planning to travel to us by coach. To ensure your arrival goes smoothly, please familiarise yourself with our ‘How to Find Us’ guide and ensure this is passed on to your driver. Please note there is strictly no access for coaches from Rucklers Lane.


What happens upon arrival at Phasels Wood?

A warm welcome awaits you. If you are staying overnight, using a building or hiring equipment, please check in at Reception to confirm your arrival. If you are here for a day visit or activity sessions, please check in at the Activity Office. Throughout your visit activity equipment and activity keys should also be collected here. Reception opening times:

April to October:                        Monday - Saturday 09:00 - 21:00           Sunday 09:00 - 17:00

November to March:                  Saturday - Thursday 09:00 - 17:00         Friday 09:00 - 21:00

If you have any issues with your campsite or building when you arrive, please notify our Reception team immediately so that we are able to address the matter.


Will vehicles be allowed access to our campsite/building?

Vehicles containing your Group’s main camping equipment will usually be granted access directly to the area where you are staying, however at busy times or during poor weather this may not always be possible. If this is the case we generally offer trailer runs to assist with the moving of heavy equipment. Please take your vehicle(s) to your campsite/building only once you have obtained the express permission of the Centre Manager. After you have unloaded, all vehicles should be returned to a car park.


There are three car parks situated throughout the centre. You will normally be directed to the nearest one for your camp although on busy weekends parents dropping off may have a five-minute walk. Vehicles that are just dropping off/collecting or visiting for the day are expected to park in a car park and individuals to walk to the relevant area. Please make sure that all members of your group are aware of this prior to your visit.

Please note, no dogs are permitted on site.


We are hiring equipment during our stay where can we collect this?

If you are hiring equipment such as tables or altar fires during your stay, please come to reception to arrange collection.


When do I need to book activities by?

We advise you book activities as early as possible and at least 4 weeks in advance. We will book activities (self-led or instructed) at short notice, subject to availability.


What happens if it’s raining?

Many of our activities can continue if participants are dressed properly. Our instructors will assess the activities in adverse weather conditions and if there are safety reasons why an activity cannot continue, we reserve the right to find a suitable alternative or cancel the activity.


Where do we go for activities?

Please arrive at the Activity Office 10 minutes before your activity is due to start. Here you will be able to collect keys and equipment as well as Activity Guidelines. Should you have any questions or wish to book additional activities please speak to the team in the Activity Office.


Activity training - when is the next course?

Activity training courses are advertised on our website and Facebook page.


Is there anywhere to sit and eat our lunch?

Groups are welcome to use the picnic benches provided or to picnic on the grass. Building hire is also available for an extra charge, contact us for details.


What is your policy on smoking and drinking?

Phasels Wood supports the right to smoke free Scouting. Whilst we understand people have the right to smoke, we recognise people have a choice. We also acknowledge that non-smokers have rights and choices. All buildings and activity areas are smoke-free zones and people should be actively discouraged from smoking around young people. Please see the Smoke-Free Scouting Guidance on Scouts.org for more information.


Anyone who is responsible for young people or taking part in activities must refrain from consuming alcohol.

Please see our terms and conditions and Scouting and Alcohol in the Safeguarding section of Guidance on scouts.org for more information.


What can I buy onsite?

Our onsite shop, the Providore sells a range of confectionary and branded souvenirs and opens at regular intervals (opening times will be displayed in the window). Our coffee shop, Woodland Coffee, sells a range of hot drinks and light snacks and is open throughout the day. We suggest that pocket money consists mainly of coins as opposed to notes. Credit/Debit cards are accepted for purchases of over £5.00. Souvenirs can be pre ordered from our ‘Online Shop’.


Are we allowed to have open fires on site?

Open fires are permitted as long as they are in an altar fire. If there is a concrete base next to your building or on your woodland site, you may use this. Altar fires must be used on the field, and on any woodland sites that do not have a concrete base. Ground fires are not permitted. If you do not have your own altar fire, they can be hired from reception (subject to availability).


There is a woodpile situated in the main car park next to reception. This is usually well stocked, but please do not be wasteful. Remember there are nails in pallets and therefore boots are the only safe footwear when you are in this area. You are welcome to bring your own barbecue as we do not have any for hire. If you are planning to bring disposable barbecues, please make sure that they are lifted off the ground when lit.


Do you have washing up sinks?

Washing up sinks are located next to the main toilet block. Please do not wash up inside the toilet blocks.


Is the water at Phasels Wood suitable for drinking?

There are taps with drinking water situated throughout the site, the location of these is clearly marked on the centre map. Please encourage your group to respect the area around the taps and not to leave them running. Water inside the toilet blocks is not suitable for drinking.


Do you have a freezer?

There is a shared freezer located near the main toilet block. Please ask in reception.


What should we do with waste?

There isn’t a specific recycling point for general refuse, as all our rubbish is recycled at source. All rubbish including cold ash should be put into black bags and placed in the bins in the waste area. Please do not put hot ash or disposable barbecues into the bins as this is a fire hazard – wait for them to cool down. The subsoil at Phasels Wood is clay, and as such traditional wet pits should not be used. Draining can be done above ground in the rough part of your campsite.


Where can I buy camping gas?

Calor - Anderson & Woodman

Flogas - Taylor Tools

Camping gaz - Complete Outdoors

A local map can be found on our ‘Downloads’ page.


Do you have a launderette?

There are two launderettes only a five-minute drive from Phasels Wood open early until late. A local map can be found on our ‘Downloads’ page.


Is bedding provided/What should I bring?

We do not supply bedding; you need to bring your own sleeping bag and pillow. A recommended kit list can be found on our ‘Downloads’ page.


What extra equipment should I bring/will I need?

If staying in a building, sharp knives, chopping boards and matches (to light the gas hobs) are not supplied.

Toilet rolls are supplied in all buildings and toilet blocks.

Is there somewhere to charge mobile phones whilst onsite?

If you have not hired one of our lodges or indoor spaces, we have a limited supply of phone charging lockers available for leaders use only. Depending on the demand/ the size of your group, these are hired out on a 3 hr – duration of your camp basis. Although there is no charge for using this facility, there is a lost key charge applied if the key is not returned.


What do we do when we are ready to depart?

Please notify the office approximately 30 minutes before you leave to arrange a campsite/building inspection. Please ensure that you have checked your site for litter, all ash has been cleared, wood has been returned to the woodpile and rubbish and food waste have been put in the skip and food waste bins respectively. Any equipment hired from Phasels Wood should be returned, and any final balance should be settled at reception prior to departure. The last leader to leave site should notify reception that everyone in your group has left. Please make sure you complete and return the building checklist.